Privacy Policy

This Privacy Policy ("Policy") is issued by bet711 ("the Company," "we," "us," or "our") and applies to all personal data collected through the bet711 website at bet711.app, its associated mobile applications, and any related services or platforms operated by bet711.

bet711 is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account on bet711, accessing our platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

bet711 collects personal data that is necessary for the lawful operation of our platform, compliance with regulatory requirements, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:

We collect this data directly from you when you register, make transactions, or contact our support team, as well as automatically through your use of the bet711 platform via cookies and similar tracking technologies.

bet711 uses the personal data we collect for the following specific and legitimate purposes:

• Account Management: To create, verify, maintain, and administer your bet711 account, including processing your registration and verifying your identity and age (21+ requirement).
• Service Delivery: To provide you with access to all games, betting markets, and features available on the bet711 platform, including slots, bingo, fishing games, and sports betting.
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to maintain accurate financial records.
• Regulatory Compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the platform.
• Responsible Gaming: To monitor gaming behavior and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the bet711 platform.

bet711 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

Under the Data Privacy Act of 2012, bet711 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or enabling optional platform features.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and bet711, including account registration, game access, and financial transaction processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate Interests: Where processing is necessary for the legitimate interests of bet711, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

bet711 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory directive.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by bet711 to fulfill its regulatory obligations.
• Game Content Providers: Licensed game developers and content providers whose games are available on the bet711 platform, to the extent necessary for game operation and fairness auditing.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers engaged by bet711 to operate and secure the platform.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by bet711 in connection with legal proceedings, compliance reviews, or corporate transactions.

All third parties with whom bet711 shares personal data are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

bet711 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with bet711, and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and its implementing regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the relevant interaction, or longer where required for ongoing dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to applicable legal retention requirements.
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes, unless a longer retention period is required for an ongoing investigation.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with bet711's data disposal procedures.

bet711 uses cookies and similar tracking technologies to enhance your experience on the platform, ensure security, and gather analytics data. The following types of cookies are used:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet711 platform. For more information on managing cookies, refer to your browser's help documentation.

bet711 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• TLS Encryption: All data transmitted between your device and bet711 servers is encrypted using Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using industry-standard cryptographic hashing algorithms. bet711 staff cannot view your password in plain text.
• Access Controls: Access to personal data within bet711 is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: bet711 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: bet711 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in our platform and infrastructure.
• Incident Response: bet711 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the NPC within seventy-two (72) hours of becoming aware of the incident, where required by law.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet711. You may exercise any of these rights by contacting our Data Protection Officer (DPO) using the contact details provided in Section 13.

bet711 will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The bet711 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. bet711 does not knowingly collect personal data from individuals under the age of 21.

If bet711 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, delete all personal data collected, and report the matter to the relevant regulatory authorities as required by law.

If you are a parent or guardian and believe that your child has registered on the bet711 platform, please contact our Data Protection Officer immediately using the contact details in Section 13 so that we can take prompt action.

In the course of operating the bet711 platform, your personal data may be transferred to and processed in countries outside the Philippines, including where our technology infrastructure providers, game content providers, or other service partners are located.

Where such cross-border transfers occur, bet711 ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries that have been recognized as providing an adequate level of data protection by the National Privacy Commission.
• Implementing contractual data protection clauses with all overseas recipients of personal data, requiring them to maintain data protection standards equivalent to those required under Philippine law.
• Conducting due diligence on all overseas service providers to verify their data protection practices prior to engagement.

By using the bet711 platform, you consent to the transfer of your personal data to overseas recipients in accordance with the safeguards described in this section.

bet711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered players via email or in-platform notification where the changes are significant.
• Where required by law, seek your renewed consent before implementing changes that affect how we process your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how bet711 protects your personal data. Your continued use of the bet711 platform following the publication of any updates constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet711, please contact our designated Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the bet711 platform for registered players.
• Response Time: bet711 aims to acknowledge all privacy-related inquiries within forty-eight (48) hours and to provide a substantive response within thirty (30) days.

If you are not satisfied with bet711's response to your privacy inquiry or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.